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If you are not 100% happy, just send it back to us within seven days from the time you receive it, in its original packaging, and we will either redo it at no additional charge (using the same design) or refund your money back. No questions asked.
Thank you and we appreciate your business.
SHIPPING DAMAGES If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you at no charge and have the courier company pickup the damaged order. If the package is lost during transit we will ship a canvas print to you immediately.
Order processing times: 3-10 business days
Delivery times: 3-7 business days.
Tracking your shipment
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday. If your item ships via FedEx, your delivery will occur between Tuesday and Saturday.
You may track your order on our website by clicking the Track Order link in the upper right corner and then entering your Order Number and email address.
Return Instructions
The quality of your experience is our priority. In the event that you are not satisfied with any item, you many return it within 30 days of receipt for a replacement or refund for the price of the product. Shipping charges will not be refunded. See below to determine how to proceed based on your reason for return.
Reason for return:
My order was damaged during delivery (or other quality concerns).
Easy Return If your order arrived in less than satisfactory condition, speed up your return by following these simple steps:
Payment methods:
You can choose from the following payment methods:
Credit card: Visa, MasterCard, American Express or Discover.
Wire transfers: please contact us for our banking information at info@bigidea.net or by calling our toll free number at 877-609-7277
Check or money order made out to: Bigidea
For questions contact us at:
Toll Free Number:1-877-609-7277
Our customer service hours:
Monday through Thursday: 9AM-7PM EST,Friday: 9AM-6PM EST and Saturday: 10AM-2PM EST. Any messages left after those hours will be returned within 1 business day.
Our mailing address:
Glamisim
2818 Hollywood Blvd
Hollywood, FL 33020
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